Our branch network is the courier network. No matter where you are located in the UK, a tracked box will deliver your laptop, memory card, NAS disks, RAID set, SSD or failed drive to our bench. Once your parcel arrives at our facility, we will provide a free diagnosis of your device within 48 hours of receipt; then we will send you a written quote for the cost of recovery prior to commencing any work on your device.
A recovery depends on the engineer and the equipment used, not the distance. A next-day courier leaves every postcode in the UK one box away from both.
First things first: where do you send your parcel? The address is provided below:
Send your parcel to Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford GU2 8XH via tracked, insured courier or any Royal Mail service that provides insurance coverage for contents. In the parcel include a note with your name, postal address, email and phone number, or print off our shipping slip and include that instead of the note. This books your device into our system as soon as it arrives at our facility.
Unless the fault involves them, please leave caddies, cables and power supplies behind when sending your device. External hard drive enclosures are helpful, but bare drives, sticks and cards need nothing else.
Taking a minute to package your device carefully removes the transit risk entirely.
Single drives and SSDs need a rigid box and packing that prevents any movement: bubble wrap around the drive and filler around the bubble wrap. RAID and NAS disks should each be labelled with their bay or slot number and kept separate to prevent any contact; the controller and chassis can generally stay with you. Cards and USB sticks travel safely taped to a piece of card inside a padded envelope; when sending a broken stick, bag both halves together. And a water-damaged drive breaks the rule: seal it in a bag while it is still damp, because it is the drying out that causes the corrosion.
No work will proceed until you sign off on the quote.
After you’ve sent us your device, it gets entered into our inventory and placed in our diagnostic queue. We offer a complimentary assessment of your device within 48 hours. At that point you get a written quote explaining specifically what was damaged, what we can recover from your device and how much it’s going to cost. In most cases you only pay if we recover your data. In the event that your job requires drive level repair (e.g. head swap, board rebuild), we will require a 50% deposit toward donor components and bench time before we begin, and the remainder is paid after successful data recovery. Your files will be returned to you on brand new media, using the return method described in your original quote.
If you are debating sending your device to us versus seeking a local option, keep in mind that even many “local” recovery options are actually being shipped via postal service: many local shops that accept a drive at their counter will send it directly to a specialist lab for full service. By sending your device directly to us, you are bypassing an intermediary and saving time.
Get your device sent to us for a complimentary inspection. Include a short description of the incident. Our engineer will inspect your device and confirm the precise quote in writing prior to beginning work on your device.
To start the process of recovering your data, please get your device to us. Please ensure you package your device securely, including your contact information inside the package and post it to us. We will complete the free inspection of your device and provide you with your exact quote in writing prior to commencing work.
Using the post? Select a tracked and insured postage method. Would you rather deliver your device by hand? You’re welcome to do so Monday to Friday between 9am and 5:30pm; simply be sure to wrap your device as specified earlier.
Do you require further information prior to making contact? Complete the form below detailing your specific issue and one of our engineers will evaluate it, then provide you with a personalised quote.
We'll be in touch soon. Anything urgent, call 01483 901310.
Less than you may think. Once powered down, a drive’s reading head rests away from the platter surface. So, as long as you pack your drive securely in a rigid box and use a trackable and insured postal service, there is little chance that damage will occur during transport. Drives arrive at our bench every working day in precisely this condition.
The complimentary inspection process takes no longer than 48 hours once your device arrives. After completion of the complimentary inspection, the written quote provided will detail how long we anticipate it will take to recover your data. Typically a single drive is recovered quickly (usually days), whereas larger devices such as server systems and RAID setups will take longer to recover, and truly urgent jobs can be marked as such when initially contacting us.
Wherever you may be, memory cards and USB sticks cost £250 + VAT, while all drives whether they are an internal/external/laptop/Mac version cost £300 + VAT. Pricing for multi-disk RAID, NAS and server jobs can be quoted after we have completed your free diagnostic. Full details of what each includes are outlined on our pricing page.
Yes. If it is easier for you to pop in to see us, then please bring your item to the bench in Building 2, Ground Floor in Guildford during our working hours Monday to Friday from 9am to 5:30pm. Alternatively if you prefer to post your item to us, the same bench, the same engineers, the same prices, however your item arrives here.
Post your drive to us today and we will send a written free diagnostic within 48 hours of receipt in Guildford. No charge is made by us until you ask us to start work.