Probably few forms of information are more confidential than patient medical records and when you lose access to them you may find yourself unable to run your business. We provide healthcare data recovery services to practices, clinics and care providers from our base in Guildford, covering all of Surrey and the rest of the United Kingdom. As there is a need for the confidentiality and UK data residency of healthcare information we complete all our work in-house at our own laboratory located in the UK. Your patients’ records stay within Britain.
We recover clinical databases, storage, and practice servers using our own engineers working with confidentiality and in accordance with the General Data Protection Regulation (GDPR), and will never send anything outside of the United Kingdom.
We can also recover patient records regardless if they were stored in a surgery’s patient database or a clinic’s imaging archive, all of which are done in confidence and in our own UK laboratory.
Local server and database systems used for patient management and clinical record systems (SystmOne, EMIS, Vision, etc.) can be recovered from the underlying array and repaired so that the database mounts cleanly.
In addition to recovering damaged computer systems and/or failed drives, we can recover any letters, scans, documents, and patient files stuck on failed drives, servers, or NAS units while preserving both the file metadata and folder structure.
Scans and images stored as DICOM studies across PACS stores, practice servers, NAS or external drives can be recovered study by study with the image data and associated metadata preserved.
For dental surgeries, pharmacies, care homes, and private clinics, along with their practice management and dispensing software (SQL or embedded databases).
Clinical databases (SQL Server and others) can be repaired at the page level and then replayed from their transaction logs so that the database is restored to a consistent state versus just being a copy of what was once readable.
Old backup media and archived patient data that no longer reads.
See also: Databases · Servers · NAS · Data security.
Medical records are considered special category data under the UK GDPR and therefore we treat them as such.
Additional information about how we protect your confidential data: Data security & confidentiality.
Where data goes matters when it comes to health data. While some recovery companies ship devices off-shore to labs in other countries we do not. All of our healthcare recovery services remain with our in-house team working out of the United Kingdom and patient health data is never exported off-shore or handed over to another third-party provider. This ensures that the recovery of the data remains within UK jurisdiction and your organisation’s own GDPR compliance is maintained and documented via chain-of-custody documentation for your files.
A safe path from system failure to confirmed delivery of your confidential data back into your possession.
Simply contact us regarding a problem with a device you would like recovered and we will provide guidance on the best course of action for recovering your data securely.
Bring your device in by appointment or post it insured, and we will let you know what is recoverable from it.
Prior to commencing any chargeable work, you will receive a written fixed-price quote along with an estimate of the time frame for completion of the recovery process.
The recovery process takes place entirely in house. Our employees verify the results of the recovery process prior to returning your data on new encrypted media or providing access to it via a secure download method.
Other sectors we serve include: Finance · Legal · Business & enterprise · University & research.
Just send your device to us with information about what went wrong. One of our engineers will inspect the unit at no charge to yourself and confirm your specific quote in writing before we do anything else.
The first thing in recovering your data is getting the unit to us. Package it up securely and safely. Add your contact information inside the package and send it off. Once we’ve completed the free diagnostic we’ll confirm the exact price in writing before we undertake any work.
If you intend to ship the item via postal services, we highly suggest that you use a tracked and insured service. If you prefer to hand-deliver the item to us, this is permitted Monday to Friday, 9am to 5:30pm. However, please ensure you have packaged the item in accordance with the instructions listed previously.
Do you want additional information prior to proceeding? Please complete the form providing further detail regarding your issue. Upon completion of this form, one of our engineers will evaluate your case and provide you with a customised price quote.
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Quick responses to some of the most frequently asked questions.
Absolutely yes! Because health information is classified as special category data under the UK GDPR, we treat each piece of health information accordingly. Only our in-house employees may touch any pieces of work being performed in regard to health data, a non-disclosure agreement (NDA) is available upon request if needed, and no outside parties including laboratories are ever contacted to assist in recovering your patients’ data. Therefore, all processing of health-related data occurs exclusively within the United Kingdom.
No. There is no reason for us to send your patients’ health data out of the country because all health related recovery work is completed exclusively by our own staff working from within the United Kingdom. We do not send your patients’ health data to any foreign laboratories and therefore there is no need to send it across borders.
Yes we do. We are registered with the Information Commissioner’s Office (ICO), and we comply fully with the UK General Data Protection Regulation (GDPR) as well as the Data Protection Act 2018. Additionally, because we deal with health-related special category data we maintain chain-of-custody documents that can be made available for your files if you require them.
Generally, yes. We are able to recover and repair SQL Server and other clinical databases: the physical array needs to be rebuilt, where necessary, before repairing the database at the page level and playing back all transaction logs. This means that the database can open correctly and consistently, instead of being simply lifted off as-is.
Neither on-site service, nor collection of devices is available. Drives should be brought into our premises on an appointment-only basis, and/or posted to us fully insured. If the drive you are posting to us belongs to a NAS (Network Attached Storage) or server, please remove the disk(s) and post just these items.
Prices depend upon which type of device is being recovered. For example, £300 + VAT per single drive; from £500 + VAT for RAID recovery and NAS recovery, and from £500 + VAT for database recovery. Plus a free diagnostic and a quoted price in writing. In most cases you only pay if we recover your data.
Yes. From our location in Guildford we are recovering clinical/patient records for surgeries, clinics, etc., and care providers across Surrey and beyond. Please contact us to arrange a drop-off at our designated point at the Guildford Business Park, or send your device to us via postal service fully insured, and rest assured your patients’ records will remain in the UK.
A free, no-obligation diagnosis, along with a written quote kept in-house in accordance with GDPR regulations located in the UK.