When your server, RAID array or NAS fails, your window for recovery starts closing. Our company provides in-house business-critical recovery services, which include the recovery of SAN arrays, RAID arrays, physical & virtual servers, databases and virtual machines. One named contact will be assigned per customer, with invoicing and NDAs as standard. Customer data is stored in the UK.
All recovery services at our company are carried out internally by our engineers. This includes SAN arrays, servers, RAID arrays, databases, virtual machines and NAS. A priority is given to all business critical recovery jobs. There will be only one engineer who will work directly with you through the process. NDAs and invoicing are standard practice with all customers.
We can recover single server failures, multi disk array failures, entire virtualised environments etc. all in-house without shipping anything off-site.
Our company supports all types of RAID levels (0, 1, 5, 6, 10 & 50) using SATA, SAS & SCSI disk interfaces. Each member disk of a RAID array is imaged read-only. After the images have been taken, the stripe size, block order and parity rotation are determined and the array rebuilt completely offline from these images. If two disks fail or the controller fails, we still get your data back.
QNAP, Synology, WD and all other vendors. Underneath all of these vendor interfaces lies a Linux mdadm or LVM array built on ext4, Btrfs, ZFS or Synology SHR. We rebuild this complete stack from the imaged disks and recover the volumes and snapshots associated with them.
Storage-area networks and enterprise LUNs created on Fibre Channel and iSCSI. We rebuild these from the imaged member disks including thin provisioned and virtualised volumes. Then we recover the file systems and virtual machines running on top.
Linux and Windows servers as well as Hyper-V and VMware hosts. First we recover the underlying array. Next we recover the guest VMDK and VHDX disks and recover the file system contained therein.
For Oracle and Microsoft-based systems such as Microsoft Exchange (.edb files) and Microsoft SQL Server (.mdf & .ldf files), we use a database repair method on an individual page basis. Where appropriate we also run a replay operation for all transactions logged. Therefore, if successful, these databases mount perfectly clean and consistent instead of just a simple copy.
In addition to restoring your data, our engineers will work around ransomware attacks by utilising existing Volume Shadow Copies or unencrypted data remnants, along with available backups. Our team is also able to access BitLocker and LUKS volumes once provided with the associated decryption keys. However, strong encryption schemes prevent us from accessing the data. If this applies to your situation, we will clearly communicate this at the outset.
Also see: RAID · NAS · SAN · Servers · Virtual machines · Databases · Ransomware.
Business customers’ needs are different, since downtime affects the bottom line. That’s why we treat business customers differently as soon as they make their initial contact request.
Your dedicated engineer handles your case directly with you and does not utilise any pre-determined script. There is never a call centre involved.
When a recovery job is considered business critical, it receives priority status and is placed at the front of our queue. At the onset of every such project, we provide a straight turnaround time for completion.
Prior to beginning any work that may incur charges against you, we conduct a complimentary diagnostic review followed by a fixed written quote prior to commencing any paid work.
Most cases fall under this type of billing arrangement; however, we charge a 50% deposit toward parts and bench time for both physical and forensic recoveries.
We apply standards of care that can withstand scrutiny: we store and process your business data internally within the UK, and we maintain confidentiality throughout the entire process.
Additional information about how we protect your confidential data: Data security & confidentiality.
In general, working with us as an organisation is quite easy. If your company wants to pay for our services, we can just do this by invoicing your company and accepting purchase orders (terms are normally 30 days on established accounts). For physical/DVR/forensic recoveries, we need a 50% deposit for donor parts and bench time at the beginning. After that if we can recover your data successfully, you will get an invoice for the remaining amount. All payment terms are decided in advance through written agreement, therefore there should be no surprise when you receive your invoice.
We carry out data recovery services for companies of all sizes regardless of their sector type, including heavily regulated sectors. Irrespective of sector type, all work carried out by us will remain confidential, will be done internally, and in the UK. Wherever required we can use NDAs and document a chain of custody.
A clear, secure path from failure back to verified return.
Please call or email us about what went wrong, and we’ll give you advice on the safest course of action to take from here.
Post your drives to us insured or bring them into our office and we’ll identify what’s gone wrong and tell you how much data we can recover.
Before we start any chargeable work, you will have received a fixed quotation and estimated completion date in writing.
We will recover the data in-house, check it and hand it over to you either in encrypted form on a new drive or via a secure download.
Just send your device to us with information about what went wrong. One of our engineers will inspect the unit at no charge to yourself and confirm your specific quote in writing before we do anything else.
The first thing in recovering your data is getting the unit to us. Package it up securely and safely. Add your contact information inside the package and send it off. Once we’ve completed the free diagnostic we’ll confirm the exact price in writing before we undertake any work.
If you intend to ship the item via postal services, we highly suggest that you use a tracked and insured service. If you prefer to hand-deliver the item to us, this is permitted Monday to Friday, 9am to 5:30pm. However, please ensure you have packaged the item in accordance with the instructions listed previously.
Do you want additional information prior to proceeding? Please complete the form providing further detail regarding your issue. Upon completion of this form, one of our engineers will evaluate your case and provide you with a customised price quote.
We'll reply shortly. Anything urgent, call 01483 901310.
Quick responses to some of the most frequently asked questions.
Yes. In order to support business critical issues, we fast-track them and offer a straight turnaround time at the onset. Since we operate during regular business hours, 9am to 5:30pm, Monday to Friday, this does not constitute around-the-clock operation; however, urgent business issues will receive high-priority treatment.
Yes. We may invoice your company and/or accept purchase orders with 30-day payment terms after establishing a relationship. Additionally, for recoveries performed physically, on DVRs and forensically, a 50% deposit towards parts and bench time must be made prior to commencing recovery efforts. The outstanding balance will then be payable upon a successful recovery.
Yes. Completely. All business clients automatically receive an NDA free-of-cost. We are also registered with the ICO and compliant with GDPR. We can document a chain of custody for you, perform all work in-house, and your data will remain in the UK throughout the entirety of our recovery processes.
Remove all the drives. Label each drive with its corresponding bay/slot number. Send only the drives to us and don’t include the case/controller/enclosure. Each drive will be imaged read-only so that we are able to determine stripe size/disk order/parity etc. We then reconstruct a virtual version of your array without ever writing your data back into the original drives.
No, we currently don’t provide onsite collection & recovery services. All work is completed at our location. Working in-house provides better security for your data and also allows us the greatest opportunity to successfully recover your data. Please feel free to drop off your devices by appointment or send them to us using a fully insured tracked postal service.
The price varies depending upon the system; prices begin at £500 for RAID/NAS systems, at £800 for virtual machines/databases, and at £1,250 for SAN systems (all plus VAT) after completing a complimentary diagnostic and providing a complimentary written quote prior to beginning work. In most cases you only pay if we recover your data.
For your complimentary diagnostic and written quotation please contact us today. All of your data will remain private, stored in-house and located within the United Kingdom. Business-critical projects will be given priority consideration.