If an accounts server crashes, or if a drive containing client ledgers fails (most frequently at year-end or tax time), you will likely need it back immediately and want to keep its contents completely confidential. As a finance data recovery service based in Guildford, England, we provide services to accountants, advisors and finance departments throughout Surrey and the remainder of the United Kingdom, in-house, under NDA and with audit-ready paperwork. All of your clients’ records are maintained within the UK at all times.
Our team of engineers recovers client databases, ledgers and accounts servers for our customers while maintaining complete confidentiality through Non-Disclosure Agreements (NDAs) and by documenting the chain of custody as standard.
Whether it be one bookkeeper’s laptop, or the accounts server used by all partners, every item is treated with complete confidentiality in our own UK laboratory.
Recovering practice servers and RAID arrays that contain client files, ledgers and working papers. After each member disk has been successfully imaged read-only, we rebuild the stripe and parity, and recreate the original array offline. Following this, we can then recover the file system(s) above it.
Files such as Xero, Sage, and QuickBooks that are unable to be accessed due to failure on a local drive including Sage’s Pervasive or MySQL data files and the QuickBooks .QBW company file and .TLG transaction logs. These files are repaired so they may be opened correctly in their respective accounting software, and NOT simply copied off.
Tax records, ledgers, working papers and client databases located on individual drives and NAS devices are fully recovered along with recreating the correct folder tree and file system structure.
Historical financial records, transaction history and payroll data, including the SQL or flat-file backend of practice and payroll software applications.
Financial drives that have BitLocker or some form of encryption applied to them are opened after the recovery key/password/TPM bound credentials are provided. The drive is initially imaged followed by decryption of the image; we do not break the encryption itself.
Recovered/repaired instead of being copied off, SQL Server and other types of financial databases.
For further information regarding these topics please see: Servers · RAID · Databases · Encrypted drives.
For sensitive financial data, we apply standards that stand up to audit and scrutiny.
Additional information about how we protect your confidential data: Data security & confidentiality.
In finance, timing is everything: a failure during an audit, at year-end or around self-assessment cannot wait. Give us your deadline when you contact us, and we will prioritise your job and give you a straight turnaround time up front. Most recoveries are complete in three to four working days, and the engineer working on your case communicates with you directly, with no call centre in between. We can bill your firm and accept purchase orders, with 30-day terms on established accounts.
The whole process, from equipment breakdown through the examination of each drive, to verified and safe delivery of your protected information.
Phone or email us about the problem and we’ll let you know the most appropriate action to take next.
Send your disks either by insured post or in person and we will figure out what information you may recover.
We will provide you with a written quote and estimated completion date for all work before doing anything billable.
All recovery work is performed in house. All data we extract is reviewed and validated, and after this process, all of your data is returned to you in a secure manner, either on brand-new, encrypted storage devices or by means of a secure download link.
Other industry areas where we do business: Healthcare · Legal · Business & enterprise · University & research.
Just send your device to us with information about what went wrong. One of our engineers will inspect the unit at no charge to yourself and confirm your specific quote in writing before we do anything else.
The first thing in recovering your data is getting the unit to us. Package it up securely and safely. Add your contact information inside the package and send it off. Once we’ve completed the free diagnostic we’ll confirm the exact price in writing before we undertake any work.
If you intend to ship the item via postal services, we highly suggest that you use a tracked and insured service. If you prefer to hand-deliver the item to us, this is permitted Monday to Friday, 9am to 5:30pm. However, please ensure you have packaged the item in accordance with the instructions listed previously.
Do you want additional information prior to proceeding? Please complete the form providing further detail regarding your issue. Upon completion of this form, one of our engineers will evaluate your case and provide you with a customised price quote.
We'll reply shortly. Anything urgent, call 01483 901310.
Quick responses to some of the most frequently asked questions.
Yes. We have an NDA available at no charge to our finance clients. All recovery services are provided by our internal staff, located in the UK, under ICO registration and GDPR compliant. This ensures that none of your information will ever be sent outside of the UK.
Generally, yes. Failed local drives containing Sage (both Pervasive/MySQL data files) as well as QuickBooks (.QBW & .TLG log), Xero exports, or SQL back ends of practice management software are typically included in our recovery scope, and are restored such that the original software application package may access the data once again instead of merely extracting the files.
Yes. All deadlines have priority and you will receive an honest analysis as to how fast we can complete the job at the beginning. Most recoveries take three to four working days.
Yes. If requested, a documented chain of custody (a record of receipt, treatment, and return) of your data may be supplied for auditing, regulatory, or insurance purposes.
Yes. Both purchase orders and invoices to your company are acceptable, on 30 day terms after establishment of an account. On all physical and forensic recoveries a 50% down payment is due at commencement, and the balance upon successful recovery.
The costs vary depending on hardware. £300 per drive for individual hard drives, from £500 for RAID systems & NAS units; and from £500 for databases; each price plus VAT. A free diagnosis and a written quote are offered prior to proceeding; in most cases you only pay if we recover your data.
Yes. From our Guildford location, we service accountants, financial advisors and finance teams across Surrey and the wider UK. Please contact us to arrange for your device to be dropped off at the designated point at Guildford Business Park, or send it by post fully insured from anywhere within the UK.
A complimentary diagnosis and a written quote; with all confidentiality agreements in place; with all work completed in house in the UK.