When an accounts server dies or a drive packed with client ledgers gives out — frequently at year-end or through tax season — you need it back quickly and held strictly private. Working from Guildford, our finance data recovery serves accountants, advisers and finance departments spanning Surrey and the rest of the UK — in-house, under NDA, with audit-ready paperwork. Your clients' records stay on UK soil throughout.
Client databases, ledgers and accounts servers — all recovered by our own engineers, kept confidential, with NDAs and a documented chain of custody as standard.
From one bookkeeper's laptop to a partner-wide accounts server — all handled on our own bench, in strict confidence.
Practice servers and RAID arrays carrying client files, ledgers and working papers. Each member disk is imaged read-only, then we reconstruct the stripe and parity and rebuild the array offline before recovering the file systems above it.
Xero, Sage and QuickBooks files stuck on failed local drives — Sage's Pervasive or MySQL data files and QuickBooks' .QBW company file and .TLG transaction log among them — repaired so the software reopens them, not merely copied off.
Tax records, ledgers, working papers and client databases across single drives and NAS units, recovered intact with the folder tree and file-system structure rebuilt.
Financial archives, transaction histories and payroll data, taking in the SQL or flat-file back ends behind practice and payroll software.
BitLocker and other encrypted financial drives, opened where you hold the recovery key, password or TPM-bound credentials. The drive is imaged first and the copy decrypted — the encryption itself we don't break.
SQL Server and other financial databases — recovered and repaired, not just copied off.
See also: Servers · RAID · Databases · Encrypted drives.
Sensitive financial data is treated to a standard that stands up to audit and scrutiny.
More on our data handling: Data security & confidentiality.
Timing is everything in finance — a breakdown during audit, year-end or self-assessment can't sit and wait. Give us your deadline when you make contact and we'll prioritise the job with a straight turnaround up front. Three to four working days sees most recoveries done, and the engineer on your case speaks to you directly, with no call centre in between. We can bill your firm and accept purchase orders, with 30-day terms on established accounts.
The whole route from breakdown to a checked, private handover.
Phone or email us with the fault — we'll point out your safest first move.
Bring the disks in or post them insured; we'll establish what can be saved.
You'll have a written price and an estimated turnaround before any billable work.
Recovery happens in-house; we confirm the results and hand everything back on new encrypted media or a secure download link.
More sectors we serve: Healthcare · Legal · Business & enterprise · University & research.
Send your device in for a free diagnostic and tell us a bit about what happened — an engineer reviews it and confirms your exact quote in writing before any work begins.
Recovering your data starts with getting the device to us. Pack it securely, slip your contact details inside, and send it in — once the free diagnostic is done, we confirm your exact price in writing before any work starts.
Sending it by post? We'd suggest a tracked, insured service. Prefer to drop it in? You're welcome Monday to Friday, 9am to 5:30pm — just pack the device as above first.
After a little more detail first? Complete the form with more about your issue and an engineer will review it and send a custom quote.
We'll reply shortly. Anything urgent, call 01483 901310.
Quick answers to what we're asked most.
Yes. An NDA covers finance clients at no extra charge; the work is carried out entirely by our own in-house engineers; and with ICO registration and GDPR compliance behind us, nothing you send ever leaves the UK.
Generally, yes. Failed local drives holding Sage (Pervasive or MySQL data files included), QuickBooks (.QBW plus its .TLG log), Xero exports, or the SQL back ends of practice software all come within reach — and we repair them so the package itself reopens the data, rather than just lifting the files off.
Yes — anything deadline-driven jumps to the front, and you'll get a candid turnaround at the outset. Three to four working days covers most recoveries.
Yes. A documented chain of custody — logging receipt, handling and return of your data — can be supplied for audit, regulatory or insurance use.
Yes — purchase orders and invoicing to your business are both fine, on 30-day terms once an account's established. Physical and forensic recoveries carry a 50% deposit, the rest settled on success.
Depends on the hardware: £300 for single drives, from £500 for RAID and NAS, from £500 for databases — each plus VAT, after a free diagnostic and written quote. No fix, no fee on most jobs.
Yes — our Guildford base serves accountants, advisers and finance teams throughout Surrey and the wider UK. Book a drop-off at the Guildford Business Park point, or post your device fully insured from anywhere in the country.
Free diagnostic, written quote, and everything under NDA, in-house, and kept on UK soil.