We are not a national chain with a Guildford postcode: we are a data recovery company serving the Guildford community. Our laboratory, where we perform data recovery from servers, NAS units, RAID systems, SSDs and hard drives, has operated out of Guildford town centre (Building 2, Ground Floor) since 2002. Please visit us personally or just post your equipment to us. There is no charge for a diagnostic service; in most cases you only pay if we recover your data and we give you a written quotation prior to starting any work.
Our laboratory is situated at Building 2, Ground Floor, in central Guildford and we open Monday to Friday to allow walk-in customers and we offer insured postal services at times to suit you.
There are approximately 150,000 residents living within the Borough of Guildford, which is home to the University of Surrey and its Research Park. Additionally, the area hosts some of the highest concentrations of video game studios in the country, as well as a number of pharmaceutical, science and professional services companies. Thousands travel to London for their employment. In each of these areas, people rely on data they could not stand to lose. This includes research & dissertations, client case files and work product, company records and family photos. Unfortunately, this data is often stored on hard disk drives/SSDs that may fail without notice.
In the vast majority of cases, a failed drive still contains all of its data: what has gone wrong is the file system, the heads or the board rather than the data itself, which simply needs reading off carefully by people who do it daily. As we operate from Guildford Business Park, you can either bring it in yourself or send it by post, whichever is easiest.
We have been bringing back data since 2002: the written diagnostic is free, the price is fixed up front, and in most cases you only pay if we recover your data.
We have been recovering data from our location in Guildford since 2002. We do not do anything else. All recoveries are carried out in our own UK laboratory, by our own engineers and no third party is ever involved. Data will never leave the UK. We will recover databases, servers, NAS boxes and RAID arrays, laptops and Macs, camera cards, USB sticks, SSDs and hard disk drives etc.
Having premises where customers can drop off their devices offers an advantage that most national recovery companies cannot provide. Customers can visit us in person at our Guildford premises to drop off their device (Monday to Friday) during normal working hours (9am to 5:30pm). If this is easier customers can also post the device to us. In both scenarios the customer receives a free written diagnosis and a fixed price quote before any work commences on the recovery of their data. In addition, in most cases you only pay if we recover your data.
The postcodes we hear from most often, along with all the nearby villages and estates we cover in just the same way.
As well as servicing Guildford itself (GU1-GU4), we service the surrounding areas including but not limited to Merrow, Burpham, Shalford, Worplesdon & Onslow Village. Whether customers reside in the town centre or one of the villages, their drive can be delivered direct to our premises or posted via tracked post. Regardless of which method you choose you receive the same free diagnostic, and in most cases you only pay if we recover your data.
From a single memory card to a multi-disk business array, every type of storage device is listed below; each one links through to the detail.
Because we’re local, you can drop off the device in person and discuss it with us, or send it to us via post, whichever works best for your time.
Just tell us about the device and what’s going wrong, and we’ll get you a likely cost before you leave the house.
Bring the device (or, for laptops, NAS units and servers, just the drive) to our Guildford unit, Monday to Friday, 9am to 5:30pm, or send it to us fully insured.
Usually we’ll have assessed the device, and given you a fixed price quote within 48 hours of receiving your device, prior to commencing work.
Once we’ve recovered your data and compared the files against a file listing, you either collect it from us, or we post it back to you using brand-new storage devices.
If you bring your device to see us, then there is no wait time for posting. Business needs that are pressing can normally be moved forward on our waiting list; please let us know about those when you phone.
Send us your device for a free diagnostic and give us as much information as you can about what happened. One of our engineers will review it and confirm your exact quote in writing before any work is carried out.
The first step to getting your data back is sending the device to us. Pack it safely, put your contact details inside the package and send it in. Once we have completed the free diagnostic, we will confirm the exact cost in writing before any work starts.
Sending it by post? We’d recommend a tracked, insured service. Dropping it in? No problem: Monday to Friday, 9am to 5:30pm. Please package the device as described above first.
Would you like more information first? Complete the form with further details about your issue, and one of our engineers will review it and send you a tailored quote.
We’ll be in touch shortly. For anything urgent, call 01483 901310.
We are situated at Building 2, Ground Floor in central Guildford (GU2 8XH). Please pop in and see us during our office hours of Monday to Friday, from 9am to 5:30pm. Alternatively, please send it to us via post; regardless of how you choose to send your device, we’ll always provide a complimentary written diagnosis and a fixed price quote first.
Yes, being in Guildford really does offer advantages to you. Feel free to drop in anytime during working hours (Monday to Friday), from 9am to 5:30pm. For a laptop, NAS or server, please take out the drives, and label them so that all you need to do is bring the drives themselves. A quick phone call beforehand will mean we’re prepared and able to give you an approximate amount.
Almost every bit of hardware that stores data: a database and/or virtual machine; server(s); a NAS unit or RAID array; an external hard drive/USB stick; laptop/desktop PC (Windows); Mac/MacBook; camera card; SD card; USB stick; solid-state drive (SSD); hard disk drive (HDD). And of course, there are many ways to cause loss of access to that data. Loss of access can occur through deletion/formatting of the data, a “clicking” hard drive, water damage to the physical components, failure of a RAID configuration or being a victim of ransomware. In each case, you are eligible for a completely complimentary evaluation.
Every item of equipment sent into us for recovery purposes is worked on exclusively by our own in-house engineers, and is never sent to an outside laboratory. This is the reason why we have consistently produced positive results since 2002.
Generally, yes. However, when considering any form of drive-level repair, we will ask for a 50% payment upon acceptance of the job to start the process. Then, and only then do you pay the remaining amount due if your files/data are recovered. So you’ll never pay in full for recovery if we’re unable to recover your lost files/data. Our complimentary written quotation prior to commencing any work outlines this clearly.
The cost will vary depending on which type of device has failed and what exactly is wrong with it. For example, recovering from a memory card or USB thumb drive could cost as little as £250 +VAT, while a standard desktop/laptop hard disk drive or SSD could cost from £300 +VAT, and a RAID/NAS/server system could cost from £500 +VAT. Each job begins with a complimentary evaluation/diagnostic to determine the issue, after which a written quote outlining the costs involved will be issued, so you’ll know how much you need to pay before any work commences.
A written diagnosis costs nothing, and in most cases you only pay if we recover your data. We bring over two decades of experience recovering the irreplaceable in the heart of Guildford. Please drop off your device at Building 2, Ground Floor, or send it via the postal service.