We aren't a national chain that happens to own a Guildford postcode — we're a Guildford data recovery firm, working right in the middle of town from Building 2, Ground Floor, and bringing data back off servers, NAS units, RAID arrays, SSDs and hard drives on our own benches since 2002. Bring your device in person, or post it over. The diagnostic is free, most jobs are no fix no fee, and the quote is in writing before any work starts.
Building 2, Ground Floor, central Guildford — open weekdays for drop-ins, with insured post whenever it suits.
Guildford anchors a borough of roughly 150,000, home to the University of Surrey and its Research Park, one of the country's densest clusters of video-games studios, and a deep bench of pharmaceutical, science and professional-services employers alongside thousands who commute into London. All of them lean on data no one could stand to lose — research and dissertations, case files and client work, company records, and the family photos nobody thought to save. And it all sits on drives that can fail with no warning at all.
A failed drive nearly always still holds its data in full — the trouble sits in the file system, the heads or the board rather than the data itself, which just has to be read off carefully by people who do it daily. We work from Guildford Business Park, so so bring it in or send it over, whatever's easiest.
Bringing data back since 2002 — a written diagnostic free of charge, the price fixed up front, and on most jobs no fee unless it works.
That's the whole of what we do, and we've done it from Guildford since 2002. Every recovery runs on our own benches, handled in-house by our engineers and never handed to anyone outside — nothing you send us leaves the country. Databases and servers, NAS boxes and RAID arrays, laptops and Macs, camera cards and USB sticks, SSDs and hard drives all pass across it.
Being on your doorstep gives you an option most national outfits can't: hand the device over in person at our Guildford unit, weekdays 9am to 5:30pm, or post it in if that's simpler. Either way a free written diagnostic and a set quote come first — and on most jobs, no fix means no fee.
The postcodes we see most from here — and the surrounding villages and estates we cover just the same.
Alongside Guildford itself (GU1–GU4), drives reach us from right across the surrounding area — Merrow, Burpham, Shalford, Worplesdon and Onslow Village. Whether you’re in the town centre or out in one of the villages, the drive can come straight to our unit or travel by tracked post — the free diagnostic and no-fix-no-fee terms are exactly the same either way.
Everything from a single memory card up to a multi-disk business array; each links through to the detail.
Being nearby, you can drop the device round and go over it face to face — or send it in the post if that fits your day better.
Describe the device and the fault, and you'll get a likely price before you even set off.
Bring the device — or, for laptops, NAS and servers, just the drive — to the Guildford unit, weekdays 9am–5:30pm, or send it fully insured.
Usually within 48 hours we've assessed it and sent a fixed quote, all before any work is done.
Once recovered and checked against a file listing, you either collect it or we return it on fresh media.
Bring it in and the postal leg disappears. Pressing business cases can usually be pushed up the queue — just say so when you ring.
Send us your device for a free diagnostic, and tell us a little about what happened — an engineer will review it and confirm your exact quote in writing before any work begins.
Getting your data back begins with getting the device to us. Pack it up safely, pop your contact details inside, and send it over — once we’ve run the free diagnostic, we’ll confirm your exact price in writing before any work starts.
Posting it? A tracked, insured service is what we’d recommend. Rather drop it in? You’re welcome Monday to Friday, 9am to 5:30pm — just package the device up as above first.
Want a bit more detail first? Fill in the form with more about your issue and an engineer will review it and send you a custom quote.
We’ll be in touch shortly. For anything urgent, call 01483 901310.
Our unit is at Building 2, Ground Floor in central Guildford, GU2 8XH. Come by on a weekday between 9am and 5:30pm, or send it to us by post — a free written diagnostic and a set quote always come first.
Yes — a real advantage of a Guildford-based firm. Drop by the unit any weekday, 9am to 5:30pm. For a laptop, NAS or server, pull the drives first and label them, bringing those alone. A quick call before you set off means we're ready and can quote a rough figure.
More or less anything that stores data — databases and virtual machines, servers, NAS units and RAID arrays, external drives, Windows PCs and laptops, Macs and MacBooks, camera and SD cards, USB sticks, SSDs and hard drives. Deletion or formatting, a clicking drive, water damage, a failed array, ransomware — each one worth a free diagnostic.
All of it stays in-house with our own engineers — nothing is ever passed to an outside lab. That's exactly what has kept the track record solid since 2002.
For most work, yes. On drive-level repairs we ask a 50% deposit at the start, and the rest falls due only once your data is back — so a failed attempt never leaves you paying in full. The free written quote lays all this out beforehand.
That depends on the device and the fault. As a rough guide, a memory card or USB stick runs from £250 + VAT, a single hard drive or SSD from £300 + VAT, and RAID, NAS or servers from £500 + VAT. Every job starts with a free diagnostic and a written quote, so you know the figure before anything begins.
Diagnosis in writing at no charge, no fee on most jobs unless we succeed, and more than twenty years spent recovering the irreplaceable from the middle of town. Drop it at Building 2, Ground Floor, or post it over.