All you need to do is fill out a short form about your failing hard drive, SSD, USB stick, memory card or RAID. Then you’ll get the most likely fault, what you should do immediately to keep your data safe, and an instant ballpark price, with no phone call needed.
Based on the most common problems we see. None of your responses ever leave your web browser, and we only hear from you if you decide to contact us.
We charge based on the type of device that failed, not the amount of data lost. Each job starts with a free diagnosis followed by a written quote, and in most cases you only pay if we recover your data.
Every price is net of VAT. Multi-disk RAID systems and rebuilds may be quoted higher, and each is always agreed in writing after the free diagnostic and before any work begins.
A few simple questions give you a good idea of the probable fault, urgent steps to protect your data, and an instant ballpark price.
Simply drop off your device at our Guildford Business Park location, or post it to us insured with the printable shipping slip. Our free diagnostic will then identify the problem, and we put your exact quote in writing.
After you approve your quote, we will recover your data and return it to you either on a brand-new external drive or through secure cloud download. In most cases you only pay if we recover your data.
Yes, completely free, with no sign-up and no credit card details required. This tool works entirely inside your web browser, so you can’t be contacted unless you actively request contact. The in-house diagnostic we carry out on the device itself is free as well.
It gives an accurate ballpark from your device type, which fits the great majority of recoveries. Only the odd case, such as physical damage to a memory card requiring chip-level work, or a complex RAID rebuild, may come out higher. Either way, your exact price will always be confirmed in writing after the complimentary diagnostic process and prior to commencing any work.
In most cases you only pay if we recover your data. A written quote lets you know exactly how this applies to your specific situation, so there is nothing to be surprised about.
Package your media and either bring it to our Guildford Business Park location (Monday to Friday, 9am to 5:30pm) or post it fully insured. Print the shipping slip above, add your details, and include it in the parcel with your name, phone number, email address and postal address so we can log it in.
Turn the power off immediately and keep it off. Clicking or grinding from a hard disk almost always indicates a physical fault with the heads or the motor, so every minute it stays powered on increases the potential damage. For guidance based on your individual needs, use the diagnostic above, or simply dial 01483 901310 right now.
Yes. All recoveries are performed in-house, and every one remains confidential. If you need one, just ask, and we will gladly put an NDA in place for commercial or sensitive work.
Tell us what's gone and we'll respond, usually inside 30 minutes during the day.
We'll reply shortly. Anything urgent, call 01483 901310.
Drop your device off, or post it using the shipping slip provided, and after a complimentary diagnostic we will put your exact quote in writing. Want to talk things through first? We are happy to take your call.