Just answer a few quick questions on your ailing hard drive, SSD, USB stick, memory card or RAID. Back comes the likely fault, the steps to protect your data now, and an instant ballpark price — no phone call required.
Shaped around the faults we see most often. Your answers never leave your browser — we hear from you only if you choose to make contact.
We price on the kind of device, not the amount of data lost. Every job opens with a free diagnostic and a written quote — and most carry no fix, no fee.
Every price is before VAT. Multi-disk RAID arrays and rebuilds can be quoted higher, always settled in writing after the free diagnostic and before any work begins.
Answer a handful of quick questions for your probable fault, urgent safety pointers, and an instant ballpark price.
Drop it at our Guildford Business Park point, or post it insured with the printable shipping slip. We run a free diagnostic and put your exact quote in writing.
With the quote approved, we recover your data and hand it back on a new external drive or via secure cloud download. Most jobs are no fix, no fee.
Yes — wholly free, no sign-up, no card details. It all runs in your browser, so contact only happens if you choose it. The in-house diagnostic on the device itself is free too.
It reads an accurate ballpark from your device type, which fits the great majority of recoveries. The odd case — a physically damaged card needing chip-level work, or an involved RAID rebuild — can land higher. Your exact price is always confirmed in writing after the free diagnostic, ahead of any work.
For most jobs, no recovered data means no recovery fee. Your written quote sets out exactly what applies to your case, so nothing surprises you.
Package your media and either bring it to our Guildford Business Park point, Monday to Friday 9am to 5:30pm, or post it fully insured. Print the shipping slip above, add your details, and slip it into the parcel with your name, phone, email and address so we can log it in.
Power it down straight away and keep it off. That clicking or grinding almost always points to a physical head or motor fault, and each powered minute risks more harm. Use the diagnostic above for guidance suited to you, or ring 01483 901310 without delay.
Yes. Everything's handled in-house and every recovery kept confidential. Ask, and we'll happily put an NDA in place for commercial or sensitive work.
Tell us what's gone and we'll respond, usually inside 30 minutes during the day.
We'll reply shortly. Anything urgent, call 01483 901310.
Drop your device in or post it with the shipping slip, and after a free diagnostic we'll put your exact quote in writing. Prefer to talk first? We're just a phone call away.