A server down, a dead drive with nothing backed up, a deadline closing in — when the data loss threatens the business, we move you to the front. Same-day diagnostics as a rule, a clear course of action straight away, every bit of it handled in-house.
Emergency work jumps the queue onto the bench, and we keep you posted at every stage.
When every hour of downtime has a price tag, or a deadline is closing in, we bump the job up the queue. Below are the cases that land on our fast-track more or less constantly.
Your server, NAS or RAID array is dead and everything has stopped with it — client and patient files, accounts and orders, none of it reachable.
The single existing copy of something due today sits on a drive that has failed — a submission, a project, work that cannot be allowed to slip.
Repeated dropouts, clicking, failures that keep recurring — a click is typically a head that can no longer track, and each hour under power risks it grazing the platter and scoring the surface permanently, tipping a recoverable disk into an unrecoverable one.
A rebuild left half-done, an array re-seated, or recovery software run — something has made things worse, and you want specialists on it before any more slips away.
Exactly the same measured, no-fix-no-fee handling every job gets — only bumped to the head of the line.
Phone us in office hours or, outside them, drop a note through the contact form. We will talk you through getting the device here safely and warn you off anything that could do harm.
The device goes on the bench right away. Typically the day it arrives, we establish the cause of failure, what can be salvaged, and the price.
With your fixed quote approved, we push the job forward: the disk goes onto read-only imaging hardware and we lift the most vital regions first, steering around weak sectors and ailing heads before they worsen. Where a server or business-critical RAID is involved, every member disk is imaged at once and the array reconstructed offline, on the tightest schedule the case permits.
You are given an honest timeline from the start and kept posted along the way, so you can make your own plans around it.
Those opening minutes matter. A few straightforward moves keep your data safe — and a few familiar blunders can push it out of reach for good.
Hear clicking, grinding, or the drive dropping out? Cut the power. Noises like that mean the motor or heads are in trouble, and each restart risks a head meeting the platter — leaving a dying drive spinning is the usual route from recoverable to lost. Switched off and imaged read-only, most come back.
When an array goes down, note the bay order before pulling a single disk, and keep the set together — it is that order we rebuild the array from.
Contact us ahead of trying anything yourself. Two minutes writing to us can spare both your data and a good deal of expense.
We are open Monday to Friday, 9am to 5:30pm. Beyond those hours you still have options — message us on live chat, drop us an email, or fill in the contact form, and we will come straight back with a way forward.
Write to us whenever, setting out what has gone wrong. A quick reply follows with the next move and how to send the device in safely.
Alternatively, give us a few particulars through the site’s contact form and we will get back to you promptly with a clear plan.
Whichever route you pick, the response comes from an actual recovery engineer rather than an automated queue, with your job already flagged as priority.
There is no premium on the price for going first. An emergency job sits on the very same fixed, written pricing as any other recovery, settled before a penny of chargeable work happens, and still no fix, no fee on the majority of jobs. Speed and undivided attention are what the priority buys — your device ahead of the rest on the bench, on a tight but realistic timeline. The free diagnostic comes first as ever, so what is recoverable and what it costs are both clear before you commit. For the full breakdown, see our data recovery cost guide and pricing.
Post the device over for its free diagnostic with a short note on what happened; an engineer looks it over and puts your exact quote in writing before any work begins.
The road to your data back starts with the device reaching us. Wrap it well, tuck your contact details inside, and send it along — after the free diagnostic runs, your exact price is confirmed in writing before anything begins.
Sending by post? We would point you to a tracked and insured service. Prefer to hand it over? Come by Monday to Friday, 9am to 5:30pm — just pack the device as above beforehand.
After a little more detail up front? Tell us more about the problem on the form and an engineer will review it and send back a tailored quote.
A reply will follow shortly. Anything urgent, call 01483 901310.
The queries that come up most when the clock is against you.
The office runs Monday to Friday, 9am to 5:30pm. Outside that, put your details through the contact form on the site and a recovery plan follows quickly — and once your device is with us, the emergency job jumps the queue straight away.
A business-critical failure goes to the head of the bench, and we aim to wrap the diagnostic the day it arrives or the next; before any chargeable work, you get the likely outcome, a plan and a timeline.
Usually a downed server, NAS or RAID array bringing a business to a halt, a failed disk carrying the sole copy of critical files, or a deadline that cannot move. If the downtime is draining money, it earns priority handling.
None — an emergency runs on the identical fixed, written pricing as any recovery, agreed before work starts. The charge covers turnaround and priority, not a markup, and no fix, no fee still holds for most jobs.
Halt the rebuild and shut the system down. Rebuilding forces a full read of a failing disk and lays fresh parity across the set — should a second disk fall out partway, it overwrites the very data needed to put things back, and that is the leading cause of permanent RAID loss. Pull the disks, label each with its bay position, and bring them in; we image every member read-only and rebuild offline. Get in touch and we will walk you through it.
Tell us what has happened and we will get your emergency job onto the bench as a priority — a clear plan and a written quote before any work starts.