If you encounter a failed drive in Dorking, you do not need to send it to London or pass it over to an anonymous national company. We are situated approximately 12 miles from Dorking along the A25, at Guildford, and have been recovering data from servers, NAS boxes, camera cards, SSDs and hard drives in our own UK laboratory since 2002. Come and see us as you make your way past, or post it: either way the diagnosis will be free, and in most cases you only pay if we recover your data.
Our bench is approximately 25 minutes and 12 miles from Dorking; you may bring it in personally, or post it.
Dorking is a historic market town of roughly 17,000 residents at the foot of Box Hill in east Surrey, with a notable antiques trade, independently owned shops and a blend of professional and artistic enterprises. In total these create a considerable amount of information which would be distressing to lose: accounts, client files, photographs and years of work.
A failed drive usually still holds all of its data. The problem is almost always the heads, the board or the file system rather than the data itself, which can still be retrieved by people who do this every day. Our unit at Guildford Business Park is only 12 miles away, so calling in is easy, though posting it to us works just as well, and we pay for the return postage.
Recovering data since 2002, with a free written diagnostic, a fixed price agreed before we start, and in most cases you only pay if we recover your data.
Usually not. A drive that looks “dead” typically still holds all of its data; the failure is in the heads, the board or the file system, and the data simply needs to be read off cleanly, first time, by people who handle drives like yours every day.
Our laboratory is located in Guildford, approximately 12 miles away from Dorking, and since 2002 we have performed this service for people in Dorking. The advantage of being close by is that you have options: call in at our Guildford unit if it fits into your trip schedule, or post the drive completely insured. You get a complimentary diagnostic and a fixed price at the start of each job, and in most cases you only pay if we recover your data.
The postcodes we hear from most often, along with all the nearby villages and estates we cover in just the same way.
Drives arrive here not merely from Dorking itself (the RH4–RH5 postcodes) but also from all the surrounding areas, including Westcott, Brockham, Mickleham, North Holmwood and Westhumble. Regardless of whether you are in the centre of Dorking or one of the villages, the drive can be brought to our Guildford unit or sent by tracked post, and both methods come with the complimentary diagnostic and the same terms: in most cases you only pay if we recover your data.
The four types of failure we receive most often from around the local area.
Plenty of people in Dorking come over with their drive, since we are so close; however, if the trip doesn’t suit, sending it by post is equally easy.
Call or message us about the device and the fault, and we will give you a likely price straight away.
Bring the device (or, for laptops, NAS units and servers, just the drive) to our Guildford unit, Monday to Friday, 9am to 5:30pm, or send it to us fully insured.
We inspect it, generally within 48 hours, and send you a fixed quote in writing before anything is done.
We carry out the recovery and check it against a file listing, and then you can either collect your data from us or receive it by post on new media.
Drop it off and you skip the postal leg altogether. Urgent jobs can usually be moved up the queue, so just let us know when you call.
Here are some of the services we provide for Dorking; follow any of them for further details.
Send us your device for a free diagnostic and give us as much information as you can about what happened. One of our engineers will review it and confirm your exact quote in writing before any work is carried out.
The first step to getting your data back is sending the device to us. Pack it safely, put your contact details inside the package and send it in. Once we have completed the free diagnostic, we will confirm the exact cost in writing before any work starts.
Sending it by post? We’d recommend a tracked, insured service. Dropping it in? No problem: Monday to Friday, 9am to 5:30pm. Please package the device as described above first.
Would you like more information first? Complete the form with further details about your issue, and one of our engineers will review it and send you a tailored quote.
We’ll be in touch shortly. For anything urgent, call 01483 901310.
Guildford is our base, approximately 12 miles and 25 minutes from Dorking by car via the A25, and we have been providing data recovery services to Dorking customers from there since 2002. Come in to see us Monday to Friday from 9am until 5:30pm, or post your item to us fully insured.
You choose how you want to proceed. Dorking is close enough that many of our customers there take their drive into Guildford as they pass by; for laptops, NAS and servers, please bring just the drive, clearly labelled. Alternatively, should travelling not be suitable, simply send it to us insured and tracked. In both cases, the process commences with a complimentary diagnostic and a fixed quote.
Anything that stores data is worth a free look, including databases and servers, NAS units and RAID arrays, external drives, laptops and Macs, camera cards and USB sticks, and SSDs and hard drives. Whether a card has been formatted, a drive has been dropped, an array has failed or ransomware has struck, it is all worth a free diagnostic.
All areas of Dorking and around it, including Westcott, North Holmwood, Brockham, Mickleham, Westhumble, Pixham and Beare Green. Regardless of where you are located, the service provided remains exactly the same, and so does the pricing.
Most recoveries take three to four working days, and the free diagnostic usually takes no longer than 48 hours. As a rough guide, a memory card or USB stick starts at £250 + VAT, a single hard drive or SSD at £300 + VAT, and a RAID, NAS or server from £500 + VAT. Prices are always quoted in writing first, and in most cases you only pay if we recover your data.
A free written diagnostic and more than two decades of experience just 12 miles up the road, and in most cases you only pay if we recover your data. Call into our Guildford unit or send your drive to us fully insured.