Losing data is stressful enough without worrying about who else might see it. We meet UK data-protection law in full, we're listed on the ICO register, and every recovery runs in-house with our own engineers — your files stay in our care the whole way, and never leave the UK.
On the ICO register, GDPR-compliant. Your drive is touched by our engineers alone, held in confidence start to finish, and erased from our systems the moment it's back in your hands.
Our practice sits squarely inside UK data-protection law — the UK GDPR alongside the Data Protection Act 2018 — with registration held at the Information Commissioner's Office. Anything personal we touch mid-recovery is processed lawfully, kept secure, and applied only to finishing and returning your job.
Our own engineers carry out every recovery. Drives are never handed to a third party or sent abroad — a practice that's oddly common in this trade, where some outfits just pass your drive to another lab. Your device stays in our care from arrival to the moment it ships back.
Discretion runs through every recovery. We're happy to work under a non-disclosure agreement at no extra cost, and your files — along with the mere fact you came to us — stay between us. Recovered data and any findings reach only you, or whoever you nominate.
For legal, HR, insurance and forensic work, we can provide a documented chain of custody: each device is booked in on arrival and imaged behind a hardware write-blocker, the image checked against the original by cryptographic hash (MD5 and SHA-256), and its receipt, handling and return all logged — so how your device was handled stands up to scrutiny. Where needed, our forensic recoveries can be done to a court-ready standard.
While a job runs, your data sits in secure storage with access held to the engineers on it. The moment it's finished and handed back — via secure download, or written to fresh encrypted media — we securely erase the recovered copy from our systems: a verified overwrite meeting NIST 800-88, or a controller-level secure erase on solid-state, never a mere delete. We hold onto nothing.
Quick answers to what we're asked most.
Yes — ICO number ZC173784, which anyone's welcome to look up at ico.org.uk. Full compliance with the UK GDPR and the Data Protection Act 2018 comes as standard.
Wholly. Each recovery is discreet, handled by our own engineers with your files kept private; an NDA is available free if you want one. After your data returns, we wipe it from our systems.
No — it's all done on-site by our own engineers, and nothing crosses the UK border. We hand drives to nobody and ship them nowhere abroad, unlike firms that quietly farm the work out.
Yes, free of charge. Give the word and one is in place before we start — standard practice for ransomware, forensic, legal and HR jobs.
Back it comes by secure download or on fresh encrypted media, alongside your original device; the recovered copy is then wiped from our systems for good. Nothing is kept.
Yes — for legal, HR, insurance and forensic cases we hand over a documented chain of custody, and where it's needed the forensic side can meet a court-ready standard.
Only as far as the work forces. Checking a recovery worked involves opening a few sample files, and rebuilding a file system reveals its folders and names — past that, your content goes unread. Your case runs with a single engineer, under ICO registration ZC173784 and GDPR, and an NDA can be in place before anything arrives.
The reputable ones are, and it comes down to method over promises: on arrival, media is imaged read-only and all work runs on that copy, so your original can't end up worse off. Picking anyone, insist on visitable premises, a written quote up front, clear no-fix-no-fee terms, and a plain answer to who actually carries out the work.
A confidential business issue or personal files you can't replace — either way, it's in safe hands here in the UK. Kick off with a free diagnostic, or ask us about setting up an NDA first.