Data Recovery Process

Our Recovery Process

  1. Call 01483 901310 OR get a quote.
  2. Send us or bring your device.
  3. We inspect your device and recover your data.
  4. We return your recovered data via a next day courier service.
Data Recovery Process
1

Free Quote And Expert Advice

Our ideology is simple: we want to reunite you with your missing or damaged data as quickly as possible. To this end email or telephone us at your nearest Data Recovery centre and one of our engineers will be happy to offer you a free diagnosis as to the nature of the problem. They will also be able to give you a no obligation quote detailing exactly how much and how we can recover your data. If you wish to you can send us your drive once we have explained what we do and how we do it. We recommend sending the device in packaging that is small enough to allow its fit but very little if any movement inside. Our shipping form is available for download on our Contact Us page and you can use this to send the device to us via either Royal Mail or courier. Alternatively if you are in the locale working or living you can drop the hard drive etc. in personally. If you are interested in proceeding then send the device to us, with still nothing to pay, and we will get back to you once it arrives.

2

Free Diagnosing And No Obligation Quote

Once we have received your hard drive we will then carry out a full and thorough diagnosis and contact you by telephone. We will talk you through the options available and discuss the no obligation quote we have already given you. Even at this stage in the process there is no charge and should you decide not to continue with the process that is the end of it; there is no hassle and no quibble. If you do decide however to continue with the recovery process the drive or other device is passed to our recovery department and entered into the service chain.

3

Recovering Your Data

The process of recovering your data is different from that used by other companies but once you have given us the go ahead the process takes about 2-3 days to complete. Upon recovering the data we save it to our secure servers and then contact you by telephone. While we talk to you on the telephone we also send you an email that allows you to see a full list of the directories recovered as well as screenshots of the data too; this is for your peace of mind, so that you know we have done what we set out to do. If you are happy with everything then we will ask you to verify the details so that we can move on to the final stage; reuniting you with your data.

4

Sending Data Back to You

When you have verified your data we can organise having it backed up onto your chosen format and returned to you. All that we ask is that you make full payment using credit or debit card, cheque or bank transfer. When we have received payment we will make the backup for you and send it back to you via next day courier service. There are no charges incurred for using credit or debit cards and unlike other Data Recovery companies the cost of returning your data via courier is already contained within your quote.

Why Choose Guildford Data Recovery?

Throughout the complex data recovery process I had regular updates via phone and email for every day you had my hard drive. I will be recommending yourselves to anyone who needs data recovery.

Christopher Hopkins,Crawley

The service was 100% with regular email updates and most importantly all the data I needed was fully recovered.

Clare Blount, Surrey

I dropped my Buffalo Linkstation hard drive while changing office desk. I left round drive to yourselves and later that day I received an email with details of the recovered data. Same day recovery service saved us losing an important deadline for a client.

Mike Bawn, Aldershot

The data recovery job was performed within 48 hours and I was kept informed of the progress. I am very very very pleased with the results of the recovery and would recommend yourselves to anyone who requires data recovery work.

Sean Coughlan, Farnborough

Within days of sending the hard disk off to Guildford Data Recovery they had created a Data DVD set with 10 years worth of emails that I told the customer they had lost. As you can imagine my customer was very pleased.

Gary Clarke, Leatherhead

Thank you for the professional recovery of the data contained on our failed hard drive. The continual contact with myself to keep me informed of progress was greatly appreciated.

Candice Taylor, Woking

Thank you very much for your help in resolving a very important matter for us. You guys are the best in Data Recovery because other data recovery companies tried to recover our data but each time I was told that data recovery was not possible but you proved them wrong. Many thanks for recovering my data.

Joshua Moulder