- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Free Quote And Expert Advice
Our ideology is simple: we want to reunite you with your missing or damaged data as quickly as possible. To this end email or telephone us at your nearest Data Recovery centre and one of our engineers will be happy to offer you a free diagnosis as to the nature of the problem. They will also be able to give you a no obligation quote detailing exactly how much and how we can recover your data. If you wish to you can send us your drive once we have explained what we do and how we do it. We recommend sending the device in packaging that is small enough to allow its fit but very little if any movement inside. Our shipping form is available for download on our Contact Us page and you can use this to send the device to us via either Royal Mail or courier. Alternatively if you are in the locale working or living you can drop the hard drive etc. in personally. If you are interested in proceeding then send the device to us, with still nothing to pay, and we will get back to you once it arrives.
Free Diagnosing And No Obligation Quote
Once we have received your hard drive we will then carry out a full and thorough diagnosis and contact you by telephone. We will talk you through the options available and discuss the no obligation quote we have already given you. Even at this stage in the process there is no charge and should you decide not to continue with the process that is the end of it; there is no hassle and no quibble. If you do decide however to continue with the recovery process the drive or other device is passed to our recovery department and entered into the service chain.
Recovering Your Data
The process of recovering your data is different from that used by other companies but once you have given us the go ahead the process takes about 2-3 days to complete. Upon recovering the data we save it to our secure servers and then contact you by telephone. While we talk to you on the telephone we also send you an email that allows you to see a full list of the directories recovered as well as screenshots of the data too; this is for your peace of mind, so that you know we have done what we set out to do. If you are happy with everything then we will ask you to verify the details so that we can move on to the final stage; reuniting you with your data.
Sending Data Back to You
When you have verified your data we can organise having it backed up onto your chosen format and returned to you. All that we ask is that you make full payment using credit or debit card, cheque or bank transfer. When we have received payment we will make the backup for you and send it back to you via next day courier service. There are no charges incurred for using credit or debit cards and unlike other Data Recovery companies the cost of returning your data via courier is already contained within your quote.