Case Studies

Case Studies

We have helped a wide range of clients over the last 15 years and reasons as to the whys and wherefores of the loss of their data. To that end we have a broad knowledge of problems relating to data recovery as our case studies show.
Case Studies

Case Study 1:

Apple iMac 22″ Flashing Question Mark

Issue

Client purchased the imac back in 2011, it had been in a solicitors reception for the last 2 years and then one day crashed without notice. Now when iMac starts up the secretary gets a flashing question mark. Client took iMac to Apple store to get it repaired but they said that there was a physical fault with hard drive and recommended yourselves to complete the data recovery. The hard drive contains legal documents and client files that need to be recovered. The client especially needs one case file from the system for an ongoing court case.

Our Solution

We received in the iMac system and diagnosed that the hard drive had received a power surge as the electronics had blown on it. The solicitors office had no power surge connection going to computer. We upgraded the electronics on the hard drive and imaged the disk. We zipped up the critical data and allowed the client to download their critical data as soon as we recovered it. The job was run over the weekend due to the nature of the data.

* We offer the quickest data recovery turnaround times within the UK.

Case Study 2:

Mechanical Failuer on a Synology DiskStation

Issue

Client’s Synology DiskStation died without warning one afternoon. Client purchased an identical Synology DiskStation enclosure and inserted the 4 disks into it. When he turned on the Synology DiskStation it would not boot up. Client contacted Synology Tech Support and they diagnosed that the hard drives were not working correctly and that the client would need to go to a data recovery company to get the data recovered.

Our Solution

We received in hard drives and there was clicking noises coming from 2 hard disks. As this was a raid 5 system we only needed 3 disks to process the Synology DiskStation system so we selected the least damaged disk to complete a platter exchange procedure on. We completed the procedure and imaged 100% of the sectors on drive. We imaged the other 2 drives and processed the data for a full recovery. We backed up data to a 2TB external hard drive.

* We not only recover data for our clients but we also offer professional advice on backup solutions exclusive to our clients.

Case Study 3:

Dell Server – Two Failed Hard Drives in Raid 5 Array

Issue

A graphic design company had a problem with a Dell server. Their server stores all their old and current designs for their 18 staff. One day the server went down without warning and now the server will not boot up. The server is reporting that two of the hard drives have degraded and due to this the system will not boot. As there is business critical data on the server the IT Administrator did not want to take a risk and perform a rebuild.

Our Solution

We received in the hard drives form the server and diagnosed smart firmware failures on two drives. We upgraded firmware on these drives and imaged all disks in the raid array. We then extracted data from the server and backed up the 7tb of data to 2 x 4tb external hard drives. Client got a full recovery and job was completed with 48 hours.

* We are the UK’s No1 Raid Data Recovery Company. We recover data other data recovery company’s have said is unrecoverable.

Why Choose Guildford Data Recovery?

  • Fixed pricing on recovery (You know what you are paying - no nasty surprises).
  • Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
  • Memory card chip reading services (1st in the UK to offer this service).
  • Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
  • Our offices are 100% UK based and we never outsource any recovery work.
  • Strict Non-disclosure privacy and security is 100% guaranteed.