HP Pavilion desktops are widely used for personal and professional computing, offering high-speed performance when paired with NVMe SSDs. However, when a computer fails to boot despite power indicators working, it often indicates a failing NVMe drive, motherboard issues, or firmware corruption, making stored data inaccessible.
This case study details how we successfully recovered years of personal files, wedding photos, and software programs for a client in Guildford from an HP Pavilion NVMe SSD, after the computer stopped displaying anything on the screen and failed to boot.
As Guildford Data Recovery, Surrey’s oldest and best data recovery company, we have 25 years of experience using chip-off NAND recovery, firmware repair, and advanced NVMe forensic techniques to restore lost data securely.
HP Pavilion Not Booting & No Display Output
A Guildford-based client contacted us after their HP Pavilion desktop failed to start, with the following issues:
- Fans and power lights turned on, but the screen remained blank.
- Tried replacing the monitor, resetting the CMOS battery, and changing the graphics card with no success.
- Data stored on the NVMe SSD was not backed up and contained years of personal files.
- Wedding photographs, important documents, and software programs needed recovery.
Since a failing NVMe drive can prevent a system from booting, an immediate professional recovery solution was required.
Diagnosis & Evaluation
When the HP Pavilion’s NVMe SSD arrived at our secure cleanroom facility, we conducted a full hardware and firmware diagnostic. Our findings:
- NVMe drive failure (controller chip issue) – Preventing the SSD from initializing.
- BIOS corruption suspected, but no motherboard failure detected.
- No visible physical damage on NAND chips, meaning logical recovery was possible through firmware repair and chip-level data extraction.
Since a failing NVMe SSD can prevent a system from booting, we prioritized chip-off NAND recovery and firmware-level access.
The Recovery Process
1. Cloning & Imaging the NVMe SSD to Prevent Further Data Loss
To preserve all recoverable data, we:
- Used specialized NVMe data recovery tools to attempt firmware-level access.
- Extracted raw NAND chip data for further reconstruction.
2. Chip-Off NAND Recovery & Firmware Repair
Since the NVMe controller was failing, we:
- Removed the NAND memory chips from the SSD and connected them to specialised chip readers.
- Extracted raw data at the chip level, bypassing the failed controller.
- Rebuilt the SSD’s logical file system manually.
3. Extracting & Verifying Critical Data
Once the data was successfully reconstructed, we:
- Recovered all wedding photographs, personal documents, and software installations.
- Restored folder structures exactly as they were before failure.
- Transferred the fully restored data to a secure external backup device.
The Results: 99% Data Recovery Success
Thanks to our chip-off NAND recovery and firmware repair techniques, we successfully recovered 99% of the client’s lost files, including:
✅ Wedding photos and personal memories
✅ Important documents, PDFs, and work-related files
✅ Installed software and computer settings restored for easy migration
The client was able to retrieve all essential files, preventing permanent data loss.
Why Choose Us?
With 25 years of experience and tens of thousands of successful SSD recoveries, we are England’s leading HP Pavilion data recovery specialists. Our expertise includes:
✔ NVMe SSD failure recovery & controller chip repair
✔ Chip-off NAND extraction & firmware reconstruction
✔ Personal photo, document, and software retrieval
✔ Secure & confidential data recovery services
If your HP Pavilion is not booting, showing no display, or preventing access to critical files, stop using it immediately and contact us for expert SSD data recovery.